A man filmed his confrontation with several Frontier Airlines employees after he said they refused to allow him to check in for his flight, which was slated to leave in a mere 30 minutes.
In the video, which starts after the man was allegedly told he wouldn’t be allowed to check into his flight, employees can be seen mocking and laughing at the man as they repeatedly tell him - in decidedly…er…urban vernacular - that he won’t be making it onto the plane.
Frontier Airlines worker refuses to let a man check into his flight, taunts him as he tries rushing so he doesn't miss his flight.
— Collin Rugg (@CollinRugg) May 7, 2025
Man: "I paid for a ticket."
Worker: "You didn't pay $25 for an agent assist fee. Hello? And you thought you was gonna get on your flight. And you… pic.twitter.com/A6m3rb1KsO
“And you think ‘Oh, they gon’ check me in.’ I betchu we won’t,” one woman tells him, holding up her own phone to film the customer right back before hiding her employee badge.
“I paid for a ticket,” the man insisted.
“And you didn’t pay $25 for an agent assistant and you check in three hours later. Hello? And you thought you was gon’ get on yo’ flight,” the agent shot back.
She then mocked the man with dismissive hand gestures, repeatedly talking over him while her coworker laughed.
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“You’re not gon’ disrespect mama,” the other employee interjected, while the first woman taunted, “Make me check you in.”
“We good. We ain’t gotta worry about it,” the second worker reassured her, telling the man, “You ain’t gon’ get on your flight.”
The video has left the internet pretty divided. Multiple commenters noted that it’s Frontier Airlines’ policy not to allow passengers to check in less than 60 minutes before their scheduled flight, and that the airline also charges an additional $25 fee to check in with an agent at the counter rather than use their app. Meaning the guy filming this whole scene is in the wrong for demanding the employees allow him to check in for a flight that was supposed to leave in half an hour, and for demanding they provide a service he didn't pay per a stipulation in the agreement he signed.
All of which would make me far less sympathetic to the man behind the cameraphone - if not for the fact that Frontier’s employees decided to channel their Real Housewives of Terminal A and devolve into unprofessional, classless behavior.